Privacy Policy
This Privacy Policy describes how Nouvoir London collects, uses, and discloses your personal information when you visit or make a purchase from our website. We use a cookie banner on our site to inform visitors about our use of cookies and to obtain their consent.
Collecting Personal Information
When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information that can uniquely identify an individual as “Personal Information”. Below is what we collect and why:
Device Information
- Examples collected: Browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and site interactions.
- Purpose: To load the site accurately and perform analytics to optimize our site.
- Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
- Disclosure: Shared with Shopify and Facebook.
Order Information
- Examples collected: Name, billing and shipping address, payment information (including credit card numbers), email, and phone number.
- Purpose: To fulfill our contract, process payments, arrange shipping, provide invoices and confirmations, communicate, screen for fraud, and send product-related information or offers.
- Source: Collected from you.
- Disclosure: Shared with Shopify.
Customer Support Information
- Purpose: To provide customer support.
- Source: Collected from you.
Behavior Information
- Purpose: User experience research and behavior analytics.
- Source: Collected via Hotjar.
- More information: Hotjar Privacy Policy
- Do Not Track: Hotjar Do Not Track Policy
Sharing Personal Information
We share your personal information with service providers to help us deliver services and fulfill contracts:
- Shopify powers our online store. Read more: Shopify Privacy Policy.
- We may share your information to comply with legal obligations, respond to lawful requests, or protect our rights.
- We may share your information with Facebook and TikTok for advertising purposes.
Behavioral Advertising
We use your personal information for targeted advertising or marketing communications we believe may interest you.
- We share information about your site usage, purchases, and ad interactions with partners (such as Google, Meta, and TikTok) directly or via cookies and similar technologies (depending on your consent).
Learn more about targeted advertising: Network Advertising Initiative.
Opt-out of targeted advertising: Digital Advertising Alliance Opt-Out.
Using Personal Information
We use your personal information to provide products, process payments, fulfill orders, and keep you updated on products and services.
Retention
We retain your personal information for our records unless you request its deletion. For erasure requests, see the “Your Rights” section of this policy.
Automatic Decision-Making
We do not engage in fully automated decision-making with significant legal or other effects using customer data. Shopify uses limited automated decision-making to prevent fraud, including:
- Temporary IP address denylist for repeated failed transactions.
- Temporary credit card denylist linked to denylisted IP addresses.
Cookies
Cookies are small data files stored on your device when you visit our site. We use functional, performance, advertising, and social media/content cookies to enhance your browsing experience.
Below are the cookies we use:
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Facilitates updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracks preferences. |
| _landing_page | Tracks landing pages. |
| _orig_referrer | Tracks landing pages. |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify marketing & referrals analytics. |
| _shopify_sa_t | Shopify marketing & referrals analytics. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
Cookies may be “persistent” (lasting until they expire or are deleted) or “session” (lasting until you stop browsing). Most cookies we use are persistent and expire between 30 minutes and two years.
You can control cookies through your browser settings. Removing or blocking cookies may affect site functionality and your browsing experience.
Do Not Track
We do not alter our data practices in response to “Do Not Track” signals due to the lack of industry consensus on handling them.
Changes
We may update this Privacy Policy from time to time to reflect changes in practices, operational requirements, or legal and regulatory reasons.
Contact Information
Company Name: Nouvoir London
Address: 56 Shoreditch High St, London, Greater London, E1 6JJ, United Kingdom
E-mail: info@nouvoirlondon.com
Contact Form: Click here
Phone number: +447455741076
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)
We aim to reply to your e-mail within 24 hours.